Is my data secure and encrypted?

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Your encryption keys are stored exclusively on your dedicated VPS.

Are my conversations truly private?

Yes. Each user gets a fully isolated container environment. We follow a zero-knowledge architecture.

Do you train AI models on my data?

Never. Your conversations and data are never used to train AI models.

EasyClawd: Deploy Your Own Autonomous AI Assistant in 5 Minutes

Last updated: February 5, 2026

1. Introduction

EasyClawd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI assistant platform powered by OpenClaw.

By using EasyClawd, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

Email address (via Firebase Authentication)
Firebase UID
Telegram Bot Token (for connecting your AI assistant)
Payment information (processed securely through Creem.io)

2.2 Usage Data

Container usage and performance metrics
Message volume (for billing purposes)
IP address and browser information
Access logs and timestamps

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To create and manage your AI assistant container, process payments, and provide customer support
Billing: To process payments through our Merchant of Record, Creem.io, and manage your subscription
Communication: To send service updates, security alerts, and support messages
Service Improvement: To analyze usage patterns and improve our platform
Security: To detect, prevent, and address technical issues and fraudulent activities

4. Payment Processing

EasyClawd uses Creem.io as our Merchant of Record for payment processing. When you make a purchase:

Creem.io processes your payment securely
Creem.io handles VAT, GST, and sales tax collection and remittance globally
Creem.io appears as the merchant on your bank statement ("CREEM.IO* EASYCLAWD")
We do not store your full credit card information

For more information about Creem's data handling, please visit Creem's Privacy Policy.

5. Abandoned Cart Recovery

If you begin the checkout process but do not complete your purchase, we may use your email address to send a single reminder email within 24 hours. This helps us complete transactions that you may have accidentally abandoned.

Your Consent: By providing your email during the checkout process, you consent to receiving this abandoned cart recovery email. Each email will contain an option to unsubscribe from future recovery emails.

6. Data Sharing and Disclosure

We may share your information with:

Service Providers: Firebase (authentication), Supabase (database), Creem.io (payments), and AWS (infrastructure)
Legal Requirements: When required by law, subpoena, or court order
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption at rest and in transit (TLS 1.3)
Firebase Authentication for secure user management
Isolated containers with dedicated resources
Regular security audits and monitoring
Access controls and least-privilege principles

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account:

Your personal data is deleted within 30 days
Anonymized usage statistics may be retained for analytical purposes
Legal obligations may require retention of certain data (e.g., tax records)

9. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your personal data

To exercise these rights, please contact us at [email protected].

10. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Support: [email protected]

13. Merchant of Record Disclosure

EasyClawd uses Creem.io as its Merchant of Record. This means Creem.io is the legal entity responsible for selling our services to you. As the Merchant of Record, Creem.io:

Appears as the merchant on your payment statement
Collects and remits sales tax, VAT, and GST globally
Processes refunds and handles chargebacks
Maintains PCI DSS compliance for payment processing